FAQs
How Can | Check The Status Of My Order?
Once you place your order you will receive a confirmation to your email and once the order is shipped you will receive a tracking number that you can use on our website. You can contact us directly at vespersia@gmail.com if you need any further assistance
Where is my shipping confirmation?
Orders typically process within 24–48 hours before you receive a shipping confirmation email. During peak times, this may take slightly longer. If you haven’t received your email, please check your spam folder.
I need to change my shipping address, what should I do?
Please contact us within 24 hours of placing your order if you need to update your shipping address. The quickest way is to email us at vespersiaca@gmail.com
Do You Ship Internationally?
Yes, we do accept international orders. Although shipping fees and timings may vary depending on where you are located outside the Canada.
How can I track my order?
After your order has been shipped out and the tracking number has been sent to your email. Simply go to our website & click the track my order page. From there you can get live updates on your order.
Why hasn’t my tracking updated?
Please allow 2–4 business days for your tracking to update after your order is processed. If you still see no movement, email us so we can resolve the issue.
Can I cancel my order after I've already paid?
After we've shipped your product out you can't cancel your order but you once you receive it you can retum it for a refund. Please view our full refund policy for more details.
What if I want to cancel an order or change my mind?
If you wish to cancel an order or change your mind, please email us within 1–2 days of placing your order.
How can I contact you?
Send us an email at vespersiaca@gmail.com and will get back to you as soon as possible!
What is your return policy?
We offer a 30-day money-back guarantee for all orders, provided the items are unused and in original condition. To begin a return, contact us at vespersiaca@gmail.com
Thanks.